Shipping Policy

After checking out through the digitalsupplyusa.com website you will receive a confirmation email. This email will include your order summary. We process your order promptly after checkout so please contact us immediately if there are any discrepancies with your order. 

Digital Supply USA does not guarantee delivery by any particular date or by any particular shipping method you may choose. Again, under NO circumstances do we provide a refund for shipping.

Any guaranteed delivery time is made by the carrier not Digital Supply USA.  The estimated delivery provided at checkout is an estimate only and does not guarantee delivery by a specific date or time.  Digital Supply USA cannot refund shipping charges for shipments arriving past the estimated delivery date.

Digital Supply USA will not be responsible for any delays in delivery which result from any circumstances beyond its control including without limitation:  product unavailability, carrier delays, delays due to fire, severe weather, power failure, labor problems, acts of war, terrorism, acts of god, or acts of any government or agency.  All orders are subject to part availability.

Leave at door policy: Carriers will leave packages at your door and do not require a signature.  Digital Supply USA is not responsible after the carrier delivers the package.

With a central warehouse location in Kansas City, the majority of orders are shipped with the United States Postal Service and will arrive with your normal mail delivery. Shipping is typically with-in 1 business day unless the item is out-of-stock.

You may not receive notification that your order has been shipped due to high order volume. For domestic orders you can expect to receive your order within 2-5 business days from the day you placed the order (Depends on delivery location). International orders can take up to 2 weeks.

Rush Processing / Priority Processing on Orders *

Our Priority Processing service takes your order from its current position in our shipping queue to a priority position. We do our best to get all shipments out same day if placed by noon CST, but sometimes due to volume we cannot meet this goal. To help alleviate your concerns, we offer a Priority Processing service. 

* Applies to most products including screens, accessories and parts. * Orders shipping to address different from billing address, may be delayed for order verification. Orders placed on weekend and holidays will ship next business day.

100% Customer Satisfaction is our number one goal. And we know fast shipping is important to you. Priority Processing provides us another great opportunity to better serve you!

Quality Statement

All parts for sale on the digitalsupplyusa.com website are also used by our service technicians for repairs. digitalsupplyusa.com parts are high-quality aftermarket parts manufactured with the highest level of quality control. You won't notice any difference in the quality of our parts compared with the OEM. 

The digitalsupplyusa.com most common repairs are related to the LCD displays and glass touchscreens. This is where we put the most importance in our quality control. All aftermarket screens will have the same display resolution as your original. The touchscreen technology is the same so it will be just as accurate and responsive to the touch. The glass is made of the same material as your OEM and it will hold up equally well in terms of strength.

As previously mentioned all the parts for sale on the site are also used by our service technicians for mail-in and walk-in repairs and parts purchases. We never have any complaints regarding the quality of our replacement parts, just compliments and excitement!

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