Return / Exchange / Shipping / Refund / Privacy Policies
Only unused items in their original packaging may be returned to digitalsupplyusa.com. Use is defined as any attempt to install, open or use an item. Inspect your products carefully upon receipt, we highly recommend you test the item before installing it.
All (RMA) Return Merchandise Authorizations for exchanges/returns must be made within:
Lifetime Warranty - This applies to specific items. Must say Lifetime Warranty on the product page.
90 Days from receipt of order - LCD / Digitizers
25 Days from receipt of order – All Other Items
All products returned to digitalsupplyusa.com for refund are subject to a 25% restocking fee (25% or a $5 minimum) (NO EXCEPTIONS). When an order is placed we incur irreversible fees. You must contact digitalsupplyusa.com via email for a RMA return authorization for each return item before shipment. All return requests are handled on a case-by-case basis. Digital Supply USA is not responsible for any items sent back prior to receiving an RMA. The shipping warehouse and return warehouse are located at different addresses. Shipping cost is a non refundable item. Items that are returned to us can't be returned to the customer as they are either destroyed or returned to the manufacturer.
PLEASE NOTE: A Return Authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
Seller provides a limited exchange warranty on all parts it sells. This warranty does not apply where a part is damaged by improper use, abuse, neglect, careless handling, improper installation or improper repairs. This warranty is at Seller's sole discretion and only applies to exchanges for the same part. You must contact digitalsupplyusa.com via the Contact Us link for a RMA exchange authorization before shipment. All exchanges are handled on a case-by-case basis. Digital Supply USA is not responsible for any item shipped back prior to contacting us for authorization. The customer is responsible for the return shipping cost. Shipping cost is a non refundable item.
Return Freight Cost and Insurance
Freight and insurance costs associated with returns, for any reason, are strictly the responsibility of the sender. We share the shipping costs associated with a return for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. All returns must be insured. We cannot offer everyday low prices and absorb the full cost of handling return shipments.
If you have placed an order and need to cancel it for any reason please contact us immediately via the Contact Us link at the bottom of the website. Once an order is in shipped status it cannot be canceled. When an order is placed we incur irreversible fees. All cancellations will incur a 10% or $2.95, whichever is greater, cancellation fee. All orders are automatically processed on our secure merchant processor and sent over to the shipping warehouse as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.
Shipping Fee Refunds
Shipping Fees paid by the customer are non-refundable. If on an order the customer has qualified for free outbound shipping, the shipping cost will be deducted from the order refund.
Risk of Loss
All parts purchased from Digital Supply USA are made pursuant to a shipment contract. This means that the risk of loss and title for such parts pass to you upon our delivery to the courier.
Our website is updated frequently to ensure that you'll view the latest products and pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. We are unable to make a price adjustment after an order has been placed.
Some items on our web page have a no return, exchange or credit policy. This is listed in the item description.
Can not be applied after an order has been placed. Not Valid with any other Specials, Discounts or any part number that begins with "DH".
Terms & Conditions
By completing your order with us you agree to the terms listed.
digitalsupplyusa.com (“Seller”) does not control the use of the parts it sells; therefore, there are no express warranties other than as stated for any particular part. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner in which the parts it sells are used after their sale, Seller is not responsible for any consequential or incidental damages. Where the products Seller is distributing have guarantees extended by the manufacturer, the customer must address any related warranty issues with the manufacturer directly. Seller provides a 25 day limited exchange warranty on all parts it sells. This warranty does not apply where a part is damaged by improper use, abuse, neglect, careless handling, improper installation or improper repairs. This warranty is at Seller's sole discretion and only applies to exchanges for the same part.
If an item or part is damaged during shipping from Seller to customer please do not open it. Please contact Seller immediately. Seller's liability for its shipments to customer, whether the shipment is a product purchased or an item sent in by customer for repair, should an item or part it ships be lost or damaged, is limited to either the replacement of the part or item. Seller may insure each part or item it ships, but shall not be liable to customer for any damages beyond either a replacement part or item, in Seller's sole discretion. Seller is not responsible for parts lost or damaged during shipment from customer to Seller. Customer is solely responsible for obtaining insurance for all returns to Seller.
Delivery Option Details
FREE Shipping - Hurry, our free shipping offer is for a limited time only.
Standard Shipping (2 - 6 Business Days)
- $4.96 Expedited Shipping + Shipping Insurance + Rapid Dispatch (1 - 5 Business Days)
- Average delivery is 2-4 business days
- Most In-stock orders ship SAME DAY if ordered by 7pm EST (Mon-Fri)
- Free and low cost shipping available - $3.98 avg for standard.
- Express shipping available. Cutoff is 3pm EST
- We maintain a 99% on-time shipping rate
- 98% of items are in stock in our warehouse
- Always know where your order is with alerts and 24/7 status access.
- Rapid Dispatch- When this option is chosen your order goes to the front of the line.
More Shipping Details
- Orders may ship in multiple shipments for faster delivery.
- Delivery time is number of days from date shipped. Do not include the day that your package ships when calculating days.
- Leave at door policy: Carriers will leave packages at your door and do not require a signature. Digital Supply USA is not responsible after the carrier delivers the package.
- Notice of lost package must be received within 48 hours of confirmed delivery.
- We reserve the right to select the carrier and class of service which matches or exceeds the delivery schedule selected.
- If your billing and shipping addresses are different or other information needed, we may need to verify your order for fraud prevention services.
- You may not receive notification that your order has been shipped due to high order volume. For domestic orders you can expect to receive your order within 2-5 business days from the day you placed the order (Depends on delivery location). International orders can take up to 2 weeks.
- Any guaranteed delivery time is made by the carrier not Digital Supply USA. The estimated delivery provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. Digital Supply USA cannot refund shipping charges for shipments arriving past the estimated delivery date.
All parts for sale on the digitalsupplyusa.com website are also used by our service technicians for repairs. digitalsupplyusa.com parts are high-quality aftermarket parts manufactured with the highest level of quality control. You won't notice any difference in the quality of our parts compared with the OEM.
The digitalsupplyusa.com most common repairs are related to the LCD displays and glass touchscreens. This is where we put the most importance in our quality control. All aftermarket screens will have the same display resolution as your original. The touchscreen technology is the same so it will be just as accurate and responsive to the touch. The glass is made of the same material as your OEM and it will hold up equally well in terms of strength.
As previously mentioned all the parts for sale on the site are also used by our service technicians for mail-in and walk-in repairs and parts purchases. We never have any complaints regarding the quality of our replacement parts, just compliments and excitement!
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Digital Supply USA
4741 Central St
Kansas City, MO 64112
SECTION 3 - DISCLOSUREWe may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from wheren
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
Digital Supply USA
4741 Central St
Kansas City, MO 64112
[Re: Privacy Compliance Officer]
[Overland Park Kansas US 66205