Ink / Toner Policies, Shipping, Return, FAQ

Ink / Toner Policies, Shipping, Return, FAQ

Original, OEM and Genuine Toner and Ink may be returned up to 1 year. Compatible and remanufactured inkjet cartridges and toner cartridges, may be returned within 60 days of purchase for a refund or a replacement. If you wish to return the product for any reason, please contact us (You can click on the Chat Icon located on the lower right or you can email us at info@DigitalSupplyUSA.com  and we will issue you a RMA# (Return Merchandise Authorization number). Returns must be received within 30 days of the return authorization number being issued. You may return defective remanufactured cartridges with or without the packaging. However, we will not accept the return of cartridges whose labels have been removed or if it has been physically tampered with in anyway. Refunds will be processed within approximately 2-4 days after we've received the return package. The refund will be issued back to the original form of payment.
 

Do you ship internationally?

 

No. We don’t ship internationally currently.

 

Do you ship to Puerto Rico?

 

No. We don’t ship to Puerto Rico.

 

When will my order ship?


All orders are usually shipped out within 1 business day. Please note that an order placed during the weekend or on a holiday will ship on the following business day as we do not ship on non-business days. The tracking number for every order is automatically emailed after it is processed and shipped out.(Affected by the COVID-19,the delivery time may be shipped by 3-7 days)

 

How long will it take for the order to arrive after my order ships?


Our default shipping carrier is USPS, which may take up to 2-5 business days to be delivered depending on location (within the USA only). 

 

Do you offer free shipping?


Yes, we offer fast and free shipping for orders within the USA.

 

Returns/Warranty?

 

All products covered by a 100% satisfaction guarantee and 60 days warranty. If you have any questions regarding your order or if you experience any issues, please contact us by clicking on the Chat Icon located on the lower right fo the screen or by email at info@DigitalSupplyUSA.com We have a Customer Service team ready to answer all questions and resolve any issues. Please allow 24-48 hours for us to respond to your inquiry. If you wish to return the product for any reason, please contact us and we will issue you a RMA# (Return Merchandise Authorization number).

 

Compatible/Remanufactured Ink Cartridges - Will they void my printer warranty?


Using these cartridges will NOT void your printer warranty. Federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions. For more details, please refer to: Magnuson-Moss Warranty Improvement Act (U.S. Code - Title 15, Chapter 50, Sections 2301-2312).

What is the difference between a compatible and a re-manufactured ink cartridge?

 

A compatible ink cartridge is a generic replacement for OEM cartridges. A re-manufactured ink cartridge is a recycled OEM cartridge that was been through a cycle of cleaning, refilling and testing to meet factory standards. Each re-manufactured ink cartridge gets thoroughly cleaned and then refilled with high quality ink originally manufactured in Germany. They then go through a series of tests to ensure the internal pressure of each cartridge is at the appropriate level for use.

Each compatible and re-manufactured ink cartridge gets print-tested with each of their respective lists of all of their various compatible printers. We only allow cartridges that pass with flying colors to be sold to our customers.

 

Why is the advertised page yield not accurate?

 

The quoted paged yield is an average based on approximately 5% of page coverage. If you happen to print a substantial amount that’s more than 5% of page coverage, then the page yield will be lower. Other variables can affect the page yield, such as printing on a legal size sheet of paper, rather than a letter size. Printing on photo paper or printing images that contains many color tones is a contributing factor as well.

When I install my cartridge, why does the printer show it is empty/low in ink level?


Every cartridge is individually inspected, weighed and tested before packaging to ensure that it is filled to maximum capacity. If you notice that the ink gauge displays low or no ink level, DO NOT be alarmed. This is very common because you are using a Re-Manufactured cartridge. Unfortunately, we are not able to reset the ink level due to original manufacturer cartridge design.  Therefore, you may receive low empty/ink level indications and messages. These are NOT accurate. To bypass this, click OK or continue through any printer prompts, if applicable, to allow the printer to finish printing or you may press OK on your printer’s LCD screen, if it has one. For Canon inkjet cartridges, you can bypass the ink level message by pressing and holding down the STOP/RESET or RESUME button (upside down triangle in a circle icon) for 10 seconds and then releasing it. It should now continue printing.

You may also receive any of the following messages: 'Used, Refilled or Counterfeited Cartridge Detected', or 'Previously Used Cartridges Installed', simply press ‘proceed’, ‘continue’, ‘accept’, ‘yes’ or ‘OK’ to dismiss the prompt if available.

The cartridge is not being recognized by my printer or it is giving me an error message. How do I get it to work with my printer?


Please make sure that the cartridge is the correct one that your printer requires and make sure that the seal tape is fully removed from cartridge prior to installation. If it is the correct cartridge and you have fully removed the seal tape, remove the cartridge and gently wipe the contact points of the cartridge using a dry, lint-free cloth or a rubber eraser to remove any possible dust or residue that might be preventing it from making a good connection with the printer. Now re-insert the cartridge back into the printer. Make sure that the cartridge is securely inserted properly in place. 

Just tried to print with the cartridge and the print quality is unacceptable (blurry/faded colors, broken lines, missing colors, blank page, etc.). How can I get the cartridge to print properly?


If the cartridge is not printing out properly, please run a ‘print head cleaning cycle’ (or clean cartridge function) 2 times. This maintenance feature is accessible through the TOOLS/SETTINGS menu or SERVICES tab from your printer’s front control panel or printer software. This will help the ink flow properly from the cartridge. If unable to locate the print head cleaning tool, please refer to your printer manual or documentation.

 

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